Amazon Expands Health AI Assistant

Amazon has expanded access to its AI-powered healthcare assistant, Health AI, making the tool available directly through Amazon.com and the Amazon mobile app as part of its broader push into digital health services.

The assistant was initially launched earlier this year for members of Amazon One Medical within the One Medical app. The new rollout allows a wider group of users to access the platform’s health guidance and care navigation features.

What Health AI does

Health AI is designed to help users better understand and manage their healthcare by:

• Answering general health questions
  
• Explaining medical records and lab results
  
• Providing symptom context
  
• Booking appointments and connecting patients with clinicians
  
• Managing prescription renewals
  

When users grant permission, the system can access medical data, including history, medications, and lab results, through health information exchanges to deliver more personalized insights.

Patients can also connect with providers via messaging, video consultations, or in-person visits through One Medical. Prescription services can be fulfilled through Amazon Pharmacy or another pharmacy of the patient’s choice.

Designed to support clinicians

Amazon emphasized that Health AI is intended to support, not replace, healthcare professionals. The tool does not diagnose or treat patients independently and requires provider involvement for clinical decision-making.

Pricing and availability

As part of the expansion, eligible Amazon Prime members will receive an introductory offer that includes up to five free direct-message consultations with a One Medical provider covering more than 30 common health conditions.

After the promotional period, telehealth visits through One Medical will cost $29 per visit on a pay-per-visit basis.

Privacy and security measures

Amazon stated that Health AI operates within a HIPAA-compliant environment, using encrypted conversations and strict access controls. The company also confirmed that protected health information from One Medical and Amazon Pharmacy will not be used for advertising or retail marketing purposes.

The company plans to expand Health AI access to more U.S. customers in the coming weeks as adoption grows.

Source: Becker’s Hospital Review Naomi Diaz, Amazon expands Health AI assistant (March 2026).